Objectives: improving relationships between colleagues, contractors, and employers.
This course starts with recognising and questioning egocentric communication patterns, considering the hearer perspective in order to allow them to get a better understanding.

Objectives: building relationships and effective communication among colleagues from different generations. Through the comparison of four generations, interactive exercises, and role play, I explore differences and similarities on topics such as motivation, leadership and work vision, creating stronger connections within the team.

Objectives: improving interpersonal relationships and business email writing.
This is an advanced version of the “Empathic communication and interpersonal relationships” programme. It includes an extra module dedicated to practicing principles of correct written communication.

Objectives: improving sales efficiency.
The course will provide a comprehensive set of persuasive communication tools that will allow the sales force to establish successful relationships with customers and handle requests and challenges effectively.

Objectives: improving public speaking skills.
This course is specifically designed for professionals who are often required to give presentations or lead meetings.

Objectives: improving email writing.
Written communication in a business context is mainly performed via emails. This course provides strategies and recommendations on how to write them correctly, maximise time, improve relationships and boost sales and negotiations.

Objectives: improving internal communication.
NLP is the acronym for Neuro-Linguistic Programming, a set of techniques that help understand how the brain processes information and how this can affect communication processes and behaviours. This course helps improve communication techniques and achieve the desired goals.

Objectives: refining leadership skills.
Managing relationships with and inside one’s team is not an easy task, especially when critical situations and conflicts arise. This course helps leaders become more aware of their role and improve it with the right techniques.

Objectives: learning how to manage the consequences of external changes on the company’s internal environment.
The COVID pandemic and the shift to remote work have created a deep social divide with unavoidable impact on the work environment, not only in terms of legal implications and adjustments but also (and most of all) in terms of relationships between co-workers.
During the course, habits and work schemes of each team member will be investigated to help them develop a positive mindset towards change.